Refund policy
Every Galox tee and hoodie is printed just for you when you place your order. That's why we don't keep inventory and can't accept returns or exchanges for size, color or preference. Before ordering, please check the Size guide: our garments have a unisex fit.
If something arrived wrong, we'll replace it at no cost. We'll send you a new piece, or refund your money if a replacement is no longer possible, when:
- The garment arrived with a manufacturing or printing defect (stains, blurry, peeling or crooked print).
- You received a different design, color or size from what you ordered.
- The package arrived damaged.
How to request it:
- Email us at hola@galox.com.mx or DM us on Instagram (@galox09) within 30 days of receiving your order.
- Include your order number and a clear photo of the problem (and of the size label, if relevant).
- We'll review your case within 3 business days and confirm the replacement or refund.
You don't need to send the garment back unless we ask you to.
Undelivered packages. If the carrier returns your order because the address was incomplete or incorrect, we'll let you know and can ship it again; the new shipping cost is on you.
Cancellations. If you need to cancel, email hola@galox.com.mx as soon as possible. If your item hasn't gone into production yet, we'll cancel it at no cost; once printing has started it can no longer be canceled.
Refunds. Refunds go back to the same payment method you used. The time it takes to show up depends on your bank (usually 5 to 10 business days).